At pavegovpk.site, we are committed to being your most reliable resource for everything related to the New Energy Vehicle Policy 2025-30 and the PM Electric Bike and Rikshaw Scheme. We understand that navigating a government initiative can raise many questions, and we’ve created multiple easy-to-use channels to help you find the information and support you need.
Whether you’re a student excited to apply for an e-bike, a manufacturer looking for investment details, or a citizen seeking clarity on the policy, we are here to help. This page provides all the ways you can get in touch with us, ask your questions, and stay updated on this transformative scheme for Pakistan. Read our Privacy Policy.
We Are Here to Help You. Reach Out Through Your Preferred Method.
جوائن وٹس ایپ چینل
1. The National Helpline: Your Quickest Voice Support
For immediate assistance and answers to your specific questions, our National Helpline is your first point of contact. Our trained support agents are here to guide you through the application process, explain eligibility criteria, and provide official information.
Helpline Number: 1048
Operating Hours: Monday to Saturday, 9:00 AM to 5:00 PM (PST)
Closed on: Sundays and public holidays
What to Expect When You Call 1048:
- You will hear a brief automated message with key updates.
- You will be connected to a live customer service representative.
- To expedite your request, have your CNIC number and any relevant application details ready.
- Our agents can assist you in both Urdu and English.
Note: This helpline is specifically for queries related to the PM Electric Bike and Rikshaw Scheme. For inquiries about other government schemes, please contact the relevant departments.
2. Official Email Support: For Detailed Inquiries & Documents
If your query requires a detailed explanation or you need to submit documents, email is the best option. It provides a written record of your inquiry and our response. We strive to respond within 24-48 working hours.
Official Email: support@pave.gov.pk
To help us assist you faster, please include the following in your email:
- Clear Subject Line: E.g., “Query about Student E-Bike Application” or “Issue with Online Form Submission.”
- Your Full Name: As it appears on your CNIC.
- Your Contact Number: So we can reach you if needed.
- Your CNIC Number: This is necessary for any application-related inquiries.
- Your City and Province: Helps us provide location-specific information.
- A Detailed Description: Please include as much information as possible about your query.
Examples of inquiries suited for email:
- “I’m trying to upload my university registration document but the portal gives an error. I have attached a screenshot of the error message.”
- “Can you please send me the complete list of approved e-bike models and their specifications?”
- “I applied two weeks ago but haven’t received an update. Can you check the status of my application? My application ID is XYZ123.”
- “I represent a manufacturing company and would like information on the registration process for vendors.”
3. The Online Contact Form: Quick and Convenient
If you prefer a structured and easy way to reach out, use our secure online contact form. It’s designed to capture all the necessary information, ensuring your query is routed to the right department quickly.
You can find the contact form here: Contact Form.
The form will ask you to provide:
- Your Full Name
- Your Email Address
- Your Phone Number
- Subject (e.g., Application Help, Eligibility, Technical Issue)
- Your Message (Please provide a detailed description of your inquiry)
Once submitted, you will receive an automatic email confirmation acknowledging your request, along with a unique ticket number for future reference.
4. Frequently Asked Questions (FAQs) – Instant Answers
Before you call or email, you might find an instant answer in our comprehensive FAQ section. We’ve compiled answers to the most common questions about eligibility, required documents, application process, payment plans, and more.
Visit the FAQ Section here: [Link to Your FAQ Page]
5. Stay Connected on Social Media
Stay updated with the latest news, real-time updates, application deadlines, and important announcements via our official social media channels. Our social media is also a great place to see success stories and quick public updates.
- Facebook: [Link to Official Facebook Page]
- Twitter: [Link to Official Twitter Handle]
- Instagram: [Link to Official Instagram Profile]
Note: For personal and application-specific issues, please use the helpline, email, or contact form to ensure your privacy and allow us to serve you better by securely accessing your details.
6. What to Do If You Face a Technical Problem on the Website
If you experience issues like the website not loading, a form not submitting, or a page error, please try the following:
- Refresh your browser.
- Check your internet connection.
- Try using a different browser (e.g., Chrome, Firefox, Edge).
- Clear your browser’s cache and cookies.
If the issue persists, please email us at support@pave.gov.pk. Include the following details:
- The specific page where the error occurred.
- What you were trying to do when the error happened.
- The exact error message (a screenshot is helpful).
- The device you are using (e.g., Android phone, iPhone, laptop) and your browser.
7. Our Commitment to You
We are committed to providing every citizen of Pakistan with clear, accurate, and timely information about this groundbreaking scheme. We aim to respond to all queries with patience, respect, and a genuine desire to assist you in becoming a part of Pakistan’s green transportation revolution.
We value your time, and we continuously work to improve our support systems to serve you better. Your feedback helps us improve. Please let us know if you have any suggestions on how we can enhance our services.
Thank you for your interest in the PM Electric Bike and Rikshaw Scheme. We look forward to assisting you in your journey to owning a new electric vehicle.
You may also read our Disclaimer
Summary of Contact Information:
- National Helpline: 1048 (Monday-Saturday, 9 AM – 5 PM PST)
- Email Support: support@pave.gov.pk